State Select Water Heater
Updated: May 8, 2018Write a review
Read more about State Water Heaters | Select Warranty
Overview of the Select
The State Select is a series of gas and electric water heaters. The Select gas water heaters include high-output and high-efficiency models, power vent and direct vent models, side loop models, and a model for manufactured housing. The Select electric heaters come in high-efficiency models, tall, short and lowboy models, and specialty models. Both the gas and electric models come with tamper-resistant brass drain valves.
Date created: 2018-05-08
Name: Richard Holt
Location: Raleigh NC
Installed a direct vent gas water heater for a handicapped customer. Heater leaked in less than a year! State offered a $100 reimbursement for labor. How could a company stay in business doing this?
Date created: 2018-04-08
Location: Cleveland, TN
We have installed 32 State Select 50 gallon electric water heaters in condos we built from 2007 to 2011. The units were purchased through Ferguson. We have now had two water heaters leaking from the upper bung (welded nut the heating element screws into). It cannot be repaired. The first unit was 4 years old (still have not received credit from Ferguson after trying for 2 years), and just yesterday a tank that is 6 years old will have to be replaced. Of all appliances we furnish our condos with, these are the only ones we have had to replace..interesting, since they are the most simple in design and should last decades. I am disappointed in State/ a o Smith in their products and failure to stand behind their warranty. Would recommend researching and purchasing other brands of water heater
Date created: 2018-03-30
Name: v sav
Once this unit was installed is turned my water milky and cloudy and has remained that way. I had a Rheem that was 18 years old with no problem, I just thought it was time and my water was clear. All I got from the Plumbing co that installed it was air in the lines, bad city water, nothing about the fact I never had this problem. I will replace this as soon as my coverage with the plumbing co runs out which is 2 years until then I will shut off the water when I leave the house.
Date created: 2018-03-15
Name: Gabby Grant
Location: Calabash, NC
"13 yrs. and still going strong"
80 gal. State Select, electric water heater installed 2005 and still going strong. No issues. Drained it 3 times since installed
Date created: 2018-02-19
Location: Chicago Heights IL
"State water heater terrible"
I bought one and it failed 18 months after being installed. The replacement failed 2 months after the 6 year warranty.
Date created: 2018-01-29
Name: E Jordan
Location: Springfield, OH
"Warranty is a Joke"
I have had this water tank for 4+ years. I bought the tank from steveson plumbing, in the last 2 months they have been out here 5 different times trying to keep it working. First they replaced the thermocouple or pyle as they called it. Charged me $179 in labor. In the last 4 times out, they brought in they shop vac and said it was dirty. Today they tested my water and said that could have something to do with it.
Date created: 2017-12-09
Name: Sunil Sood
Location: Coppell, TX
"LOW GRADE PRODUCT to be AWAY from"
I have had houses before moving to this brand new home from 'David Weekly' (worst builders in my view) & got this low-quality State select water heaters on natural gas - within 3 years of professional installation from this so-called 'National Builders of America' - One of the twin state select water heater broke down on thanksgiving evening which ruined our plans and it started sprinkling water all around and damaged wood and our master bathroom and closet ceiling below - water sipped down on clothes and damaged wall boards on bottom all around master bathroom, I have to deal with mold caution - such a pain and headache - amazing that this kind of product breaks down in 3 years of installation whereas my previous house had 15 year old water heater which I got inspected before selling out to make sure that new buyer does not face any issue and was told it is working excellent and no need to change and here I am in brand new house and brand new heater fails down in 3 years - I read reviews and see almost 70% of people having this product are complaining - these guys should be ashamed and these builders who use them for making their profits should be exposed well so that other consumers like me can avoid both such builders as David Weekly and water heater manufacturers! What a pain no I have to deal with!!!
Date created: 2017-10-22
Location: Dallas, TX
"Broke after only 4yrs"
Have the State select 50 gal water heater installed in late 2013 and it broke yesterday where the water spray out from top of the water heater tank and flooded my garage. Luckily it was not inside my house or on the attic. It would have flooded my house and damage the house.
Date created: 2017-08-09
Name: S. Martin
"Warranty means nothing"
The warranty with these is decoration. They refuse to replace my water heater and blame it on improper installation. When the company I bought it from installed it themselves. Never purchasing from this company again.
Date created: 2017-07-24
Location: Boston, MA
"Broke down after 1 year"
State Water Heater with 10 year warranty -- valve malfunctioned after one year and one day. State refused to pay shipping on the replacement part because we were outside the one-year courtesy window. We had to pay $25 shipping plus plumber service charges to get the part replaced. Customer service sucked big time.
Date created: 2017-04-05
Location: Columbus, OH
"2 state select water heaters gone bad"
Purchased a new home 11 years ago with a brand new state hot water heater. After 5 years it went bad. The good news is since it was under warranty I received a replacement for $50. The bad news is that I am only in year 5 of the replacement and it flooded my finished basement. Water flowing out of the bottom of water heater. Even though it was within the 6 year warranty they will not replace since it was a replacement for the first bad one. Needless to say my 3rd is not a state water heater.
Date created: 2017-02-11
Location: Monterey, CA
"Do not buy don't let your plumber buy"
Sounds like a war going on every time we use water. I have corresponded with the company and had the Plummer out to install it again to selects specs.....still sounds the same. They are really good at e-mailing me things to try.......but ?
Date created: 2017-01-05
Name: Jim Absolon
"Avoid State products: garbage product"
Had a State water heater installed by the builder. It lasted less than 4 years. Replaced under warranty no labor included. New one lasted under 4 years again only to find out the warranty is based on the first one. Product not covered. Overall they make a garbage product. Hope this company goes under so others don't have the same problem. Even plumbing company said they wouldn't even sell me that brand if I wanted it.
Date created: 2016-12-10
Name: Charles Kokinos
Location: West Palm Beach, FL
"Why the noise?"
Just had a new state water heater installed. Every time I use hot water is whistles for a few minutes? Annoying after 16 years of AO Smith unit
Date created: 2016-09-08
Name: M. Killeen
Location: Marrero, LA
"Pitiful performance and low quality from State"
I had two State gas water heaters installed in March of 2013. The 50 gallon had a bad electronic valve go bad in July 2016 and the 40 gallon had a tank split in August 2016. The repair to the 50 gallon cost me $150.00 to repair and the 40 gallon unit was replaced with another for $316.00. Total repair to these faulty, inferior products has cost me $466.00 to date. I called State to complain and ask for some relief to fix their pitiful products. Of course I got nowhere and was told they don't service cost, but in this case since their units were only halfway through the warranty I expected something besides "Sorry". I cannot recommend their products to anyone and would advise to buy something else. There are cheaper brands out there, so why pay a premium for non-premium!
Date created: 2016-09-04
Name: Michael Allen
Location: Bossier City, LA
My home is 5 years old, it came with two State Select water heaters. Both have already been replaced due to structural failure. Both tanks split on top and began leaking/spraying water. Guess what, one of them has another rusted hole on the side this time and is leaking. I have spent $2,000 on labor and yet again another heater with less than one year of service is leaking. That's 3 in 5 years. Is this crazy or are they simply this bad?
Date created: 2016-08-08
Name: G. Matoka
Location: Pittsburgh, PA
"Hot water heater failed after 4 years - don't buy State Select"
I bought this water heater (40 gallon gas) in 2012, after my previous heater of 19 years gave out. With no warning, it stopped heating with an error code of bad controls or ignition switch. Yes, the parts were covered under warranty, but replacement labor charges were $380! Only a piece of junk gives out in 4 years. Be sure not to buy State Select.
Date created: 2016-07-26
Name: Ms anonymous
"Believe the bad reviews"
Our house was new construction, we had no choice on the heater. It lasted less than 6 years. We came home to a flooded garage - broken water heater with water pouring out of the bottom of the heater. Plumber came after hours, replaced the water heater. State first tried to get out of the warranty by saying the date had expired, except that we closed less than 6 years ago and the house was new construction. After proving that, now they are saying the warranty only covers replacement with their own water heaters. Because the plumber used a different manufacturer, we are out of luck! $1200 out of luck? What a scam: the warranty is a scam. The product is crap anyway - lasting less than 6 years! So many neighbors in our development have had to replace them. What was I supposed to do? Go without water, let my garage continue to flood? They have no response. Customer service sucks! Do not use!
Date created: 2016-06-03
Name: Gary B
"Two rating and surprised"
I guess some people have been satisfied. My experience echos others. Stay away. Buy a different brand. Wish I had read the reviews before buying. Plumber, who is a good plumber, recommended it but beware: they may not have your best interest at heart.
Date created: 2016-05-30
Name: S. Eger
My hot water heater is less than 5 years old & I have had nothing but problems with error codes. I already spent over $500 in repairs and I just put in another service call today. This product is nothing but a money pit and my family hasn't had consistent hot water for over a year now.
Date created: 2016-05-12
"Piece of junk! All bad reviews are true."
I just boughtt a 2013 house and this junk was installed in it. Within a few months it started resetting exactly when my 6 year old daughter was in the bathroom in middle of winter. Okay, I went to the attic and fixed it. Again after 4 months it reset again but this time it was not simple like another day. I could not turn it on. Then I called customer service. They sent me instructions to check the control valve. I checked the control valve and called them and told them it has a problem based on your instruction. They told me your statement is not acceptable, a certified plumber has to call us and speak with us on the phone and go through all of the instructions and then we will take care of it. I said okay. Then they told me you have to call our plumber to fix it if you need it right away. I called their plumber, they wanted to charge me $145 for 1 hour's service, $30 for coming and $100 for each hour. And you know what the funny things is, the gas control valve cost is only $104 where you can buy it from Amazon. But since it was under the warranty I was stuck. The Honeywell gas control valve is crap, the customer service is not a customer service. They think they are in NASA and fixing a shuttle to the moon.
Date created: 2016-05-04
Name: Jim G
Location: Kansas City, MO
"Leaking from bottom after 2 years"
Bought a State Select after our Craftsman started leaking after 20+ years. Well, 2 years into my 12-year State water heater it is leaking out the bottom and there is rust along a bunch of the seams at the bottom. What a piece of junk. Very disappointed. Thought it might be well made since it's manufactured in the United States. I was wrong. Money down the drain along with the water from the leak.
Date created: 2016-04-12
Name: Mr. Brown
Location: Chesterfield, VA
The Select brand is definitely poorly made. The lines caught on fire.
Date created: 2016-04-04
Location: Denver, Colorado
"I love my State Select water heater!"
I love my water heater! I purchased my State Select water heater for my home in May of 2007. So far, I have absolutely no complaints at all with this brand. This water heater has been extremely reliable and has completely met my family's needs for almost nine years now. It is a very efficient water heater and has never had to be serviced since it was installed in our home. It heats our water very quickly and efficiently. It has never had any rust, noise, or maintenance issues at all. I am completely satisfied and would definitely recommend this water heater to any of my close friends or family members. I will be re-purchasing this brand again when the time comes to replace the old one.
Date created: 2016-03-06
Location: Cleveland, TN
We have installed 32 State Select 50 gallon electric water heaters in condos we built from 2007 to 2011. The units were purchased through ********. We have now had two water heaters leaking from the upper bung (welded nut the heating element screws into). It cannot be repaired. The first unit was 4 years old (still have not received credit from ******** after trying for 2 years), and just yesterday a tank that is 6 years old will have to be replaced. Of all appliances we furnish our condos with, these are the only ones we have had to replace. Interesting, since they are the most simple in design and should last decades. I am disappointed in State/ A.O. Smith in their products and failure to stand behind their warranty. Would recommend researching and purchasing other brands of water heater.
Date created: 2016-03-05
Name: Dale L Fluegel
Location: Cortland, IL
6 years 2 months, the gas control valve goes out. Replace it and find out the replacement is defective. The return process is an absolute joke. State makes it impossible to return a defective part. Just junk quality. Find a water heater not made by A.O. Smith.
Date created: 2016-02-01
Name: Gene Long
Location: New Mexico
"Very poor product"
Very poor product. Water heater is up to maximum temperature but hot water comes and goes. No hot water in early a.m., very expensive for bad results and expensive to install.
Date created: 2016-01-24
Name: Scott Reininger
Location: Fairport, NY
Don't buy a State water heater. Their customer service is terrible. Having an issue with the reset, it keeps tripping. I know it is out of warranty so I wrote to them, told them what I had and asked for suggestions and possible solutions. They wrote back asking for the model number that I had already given them. I wrote back with that number and then they wrote back asking for the serial number. I wrote back and gave it to them and then they wrote back asking me to register my unit. I give up! So now days have gone by with no hot water and they are no help. Do yourself a favor and buy a different brand of water heater.
Date created: 2016-01-19
Name: Robert Eunice
Location: Warsaw, IN
"Great water heater"
We have had this 40 gallon LP water heater for about 17 years now with a family of six. We have done zero maintenance on it and have had no problems at all. It does seem to struggle to keep up at times but that is because it is largely undersized.
Date created: 2016-01-11
Name: Omar Hurbert
Location: Fair Oaks, CA
"Don't buy this water heater"
Our water heater is six months old. We have had the warranty service out four times in a month. We still don't have hot water. The pilot stays on, but the thermostat doesn't call for hot water. They have replaced the control board, the burner, and the control valve. We still don't have hot water. If you want hot water, do not buy a State water heater!
Date created: 2015-12-17
Name: G. Smith
Location: Indianapolis, IN
Our State water heater was installed in 2011 on a home warranty claim right after buying our house. It lasted till December 2015 when the welds suddently gave out and it flooded our basement. The unit was still under warranty, so it was replaced for free (except for some "upgrade fee" of $89, which I am unsure what that bought us. However, there is no coverage on the labor to install, which in the end cost us at a minimum $575, but actually $899 after paying for an expansion tank installation and new valves. Not at all thrilled with what we got for our money. Too bad they don't just repay you the purchase price or fair market value and let you shop around for a new one!
Date created: 2015-11-16
Location: Saint Peter, MN
"Great water heater, with great warranty replacement policies!"
I have owned this water heater since October 30, 2013 (install date is written on it). I like it because it heats up quickly and stays heated for long periods of time. I have never had an issue not getting hot water with it, love it! My only dislike/complaint about it would be that this is our second one. Not because it's a bad water heater, but because our water in our city causes it to break down quickly (so our technician told us when they replaced it). I was very satisfied though as it was replaced within the warranty time, so this one was free! I believe it was under warranty for about 5 years? (Sorry I can't remember for certain). It needed to be replaced because it started leaking because of the bad water inside (again from our city). They came and installed a new one immediately at no charge to us. Yes, I would buy the same brand again and recommend it to a friend, it's a great water heater all around!
Date created: 2015-11-04
Name: Earsel McFann
I would not recommend this item to anyone for purchase. I know I would never purchase this brand ever again. State Select hot water heater model # GS65OYBRT 300, serial # 1319A013310. Can't say anything good about this equipment.
Date created: 2015-10-15
Location: Rochester, NY
"Gas Hot Water Heater - very pleased"
We have had the gas hot water heater one week and have been very pleased overall. Our old hot water tank broke after 10 years (also a State product) and was replaced with a new one. Items that stood out were that the tank feels cool to the touch but the water is very hot; which means the insulation around the tank is very good. It took some time to adjust the temperature as the initial setting was much hotter then we could manage and we have now adjusted it down to the lowest hot setting. Again, this impressed me that there was so much hot water at the lowest setting. Installation done by the plumber was completed in just over an hour so looking at that installation was simple.
Date created: 2015-10-10
Name: Glen Brangers
Location: Powder Springs, GA
"Very expensive - broke down after one year - horrible customer service"
Do not buy a State Select water heater! My "top of the line" unit is a little over a year old and the gas control valve goes out. I called their customer service (1-800-82102017) at least 5 times. The part is under warranty, the labor is not. The part is nowhere local. So, I paid $30 to overnight it. They said they would email me the tracking number. No email, no shipment. I called again--they are closed on the weekend. I'm going on 8 days without hot water. To say I'm pissed is an understatement. I will do my best to let everyone know my experience with this company, their product, and the horrible customer service---when all they had to do was make this right the first time. I guess they did not know that I work in public utility, and social media. My industry fuels the product you sell, and has a major influence on the reputation of your product--this is why I'm sharing my experience here, and everywhere else I can. I hope the $30 fee you charged me is worth all of the negative publicity I am giving you! It is not my style to act out in this manner, but unlike the water in my home, I am hot at all that I have gone through, and how little they cared! Glen Brangers Powder Springs, GA
Date created: 2015-09-19
Name: C Hiers
Location: Melbourne, FL
"State hot water heater"
Only lasted 3 1/2 years. I did not get my money's worth. Had to file a warranty claim. Had to pay for install again. Got another unit for free but paid 2 times for install.
Date created: 2015-09-04
Location: Pittsburgh, PA
"My Review of My Water Heater"
We moved into the house in December 2014 and were told that the water heater was serviced in 2013. The model number seems to indicate that it is about 10 years old. We keep it at the lowest setting and it heats the water in our house. If running a load or two of laundry and the dishwasher, there doesn't seem to be much hot water left at shower time and bath time but we have never thought about replacing it. Ultimately we plan to buy a tankless hot water heater that is more energy efficient when our current unit dies. We have never had to repair our water heater since moving into the house and while I do not think I would ever refer this water heater (or any water heater with a tank) to a friend or buy a like unit again, I am sure it will continue to meet our needs for some time.
Date created: 2015-08-31
Location: Jacksonville, Ark
"My Review on My Water Boiler"
We've been in this house for 15 years and have had 4 of us living here for about 10 of those years. Done lots of laundry and lots of showers - it's done very well especially with 2 teenagers working at fast food places. We've never had a problem with the water heater and honestly, I don't think I've ever run out of hot water. I would definitely recommend this water heater to someone - we've never had to have it repaired. * I looked for the model number or some kind of part number, the big red label is up kind of high and turned to the side*
Date created: 2015-08-20
Name: N. Barbour
Location: Laconia, NH
"State Select 75 gallon natural gas worked well"
When we moved into our house 15 years ago, we replaced the natural gas water heater with a 75 gallon State Select. Nothing wrong with the old one except its age. Had no problems whatsoever with the State Select, and we never ever did the annual maintenance. It started to leak from the tank, so it had to be replaced. I would certainly get another State heater, but the plumber deals with Bradford White, so that's what I'm getting. I'm hoping it will be as good (and yes, I will do the annual maintenance).
Date created: 2015-08-14
Name: D. Hach
Location: Huntsville, AL
"So far so good"
Our old water heater had become rusted through a leak in the roof and needed to be replaced. The plumber recommended a State water heater and said it had a full 6-year warranty and would hold up longer than normal residential brands. After he installed it we noticed how much less it runs than our old gas water heater and how much more hot water we have with the same size tank. In fact we had to turn it way down because the water was so hot, so now we get plenty of hot water and it doesn't run much.
Date created: 2015-07-31
Name: Mike Mayhugh
Location: Collinsville, OK
"Lasted two weeks out of warranty and tank began to leak"
Thought State water heaters were a good product until I purchased one. Two weeks out of warranty the tank began to leak. I will never recommend this product to anyone, very unsatisfied.
Date created: 2015-06-23
Location: Gaithersburg, MD
"An Average Boiler for an Average home"
This boiler was in my home for a total of 5 years. In short, it is dependable for the purpose that it was installed in my home for. My only grievance with this boiler in particular is the length of time it takes to heat up, especially in the winter. However, once it is started it works like a dream. I would like there to be a way to conserve the heat energy somehow to make this product more efficient. I haven't needed to repair this boiler yet, which is definitely a good thing. Despite how long it takes to actually warm up, I would definitely recommend this boiler to my friends and homeowners who live more in the southern region of the country. If you live more up north, you may need something that's more dependable in the winter.
Date created: 2015-06-16
Location: Pearland, TX
Piece of junk! Only 2 1/2 years old and it went out!
Date created: 2015-06-15
Name: D Jacobs
Location: Ocala, FL
"Huge rip off"
The gas company told me that my water heater needed to be replaced. I should have been suspicious from the start. They sold me a plan where I pay $10.00/monthly for 5 years on my gas bill and they had someone come and take out my Rheem water heater and put in a State water heater. It has been nothing but trouble from the beginning. Installation was a fiasco, and now 6 months later, it heats water to scalding one day, barely heats it the next. I've tried to get the gas company to take it back and cancel the deal for months now but they won't do it. I have never heard of State before and I assure you I will never buy or allow anyone to install one in my home again. They are junk and as for the gas company, they are con artists ripping off senior citizens. I'm furious but can't do anything about it because my home uses gas for everything but lights and A/C.
Date created: 2015-05-07
Name: Synthea Brown
Location: Bristow, VA
The house is 8 years old and the water heater is a "builders" special. In other words, a hunk of junk. This water heater caused my heart to palpitate. It caused my home to shake and the pipes were making very loud noises. I thought my house was about to explode. I called my heating and air condition service rep who suggested I turn the water heater off and although it is a scary sound, it is the mineral element build up and the line just needs to be flushed. He arrived the next morning only to find that the gas connector was failing and I was lucky to have turned it off. He wanted to replace it for $1727.00 but I did not accept the offer. I headed to home depot and purchased a better replacement water heater for $1171.
Date created: 2015-05-05
Location: Simsbury, CT
"State Select is a great selection!"
We installed the water heater 6 month ago, and have been in hot water heaven since. I love the fact that now we have ample hot water to take showers and wash the dishes. Before putting in the new water heater we had to choose to either wash dishes or give a kids a bath in the evenings. In the mornings now, with the new water heater, two people can take showers at the same time, never having to worry if the hot water will last. Before installing the new boiler there was never enough hot water to even take one shower now we can all bathe and wash the dishes without a problem. I dislike the fact that the water is very hot and we have to be careful when washing dishes or filling the bath for the kids. We have lowered the heating temperature and still the water is very hot. This boiler has never needed to be repaired and is very reliable. We love this water heater and would definitely buy it again. I would recommend this water heater to a friend and in fact have already done so.
Date created: 2015-04-06
Location: United States
"Awful - avoid like the plague"
State water heaters are awful - avoid them like the plague.
Date created: 2015-03-05
Location: Weimar, TX
"State water heater"
The old water heater lasted 11 years. Due to mineral build up it started making a lot of noise when cold water came in. I bought a new State water heater. I have never heard so much noise when the burner comes on, the first time I thought it was my furnace. The installer came out and said that's State. I went from one type of noise to another.
Date created: 2015-02-13
Location: Humble, TX
The unit lasted less than 3 years and started pouring water out of my attic. The plumber tried to replace the regulator and gave up after about 2 hours trying to light it off. The entire time he told me what a poor quality unit this Honeywell device is. It cost $300 and I still have no hot water.
Date created: 2015-02-09
Name: Dave M
Location: Rochester, MI
"16 years, no major issues"
I started looking for a new gas water heater due to the upcoming Federal standard changes coming 4-15-15, which are supposed to raise prices significantly and usually the 1st generation of new technology is repair prone. My current unit is a 50-gallon tank-type with power vent that was provided by the builder of my house in 1999. I'm guessing it is not a top of the line unit, but I have had no troubles with the operation. The only 1 minor complaint is that sometimes there is a gas smell from the pilot burning, as the power vent fan only kicks on when the main burner runs. So I am considering replacing it with another State brand unit.
Date created: 2015-01-13
Location: Groveland, MA
"Trouble with a capital T"
Had a GS640YBRS gas model installed on 11/29/11. 11/29/11 - Replaced the gas valve due to water tested by the plumber, 138 degrees. No help. 5/11/2 - The water was too hot. Turned it down to warm. 7/26/12 - The water was too hot when set between warm & hot ( the dishwasher sensor says "heating delay"). The pilot was out - relit it - 3/3, 3/9, 3/10, 4/11, 4/16, 5/10 (3 times), 5/11 (3 times), 5/12 (2 times), 5/13, 5/19, 5/23 (3 times), 5/24/13 5/29/13 - The gas company replaced the regulator & meter. 11/15/13 - Smelled gas. The gas company replaced the regulator again. 1/5/14 - 12/31/14 - The water is extremely hot. I turned it down to warm. It's too cold and runs out of hot water too quickly. The water is extremely hot on the hot setting. I was told that A=130, Hot=20, Warm=55. I turned it down to warm. The setting is on Hot. I tested the water with a meat thermometer, 130 degrees. No setting helps to regulate the temperature. The water heater runs every time I turn on the hot water in any location in my home. It's very loud when it turns on; it's located in my cellar and I can hear it upstairs. It makes me nervous.
Date created: 2014-12-29
Name: J. Tyler
"Worst customer service!"
My gas water heater was put in by the builder 3 years ago. I have had nothing but trouble with the water heater. It's been through two igniters and several other parts. They refuse to pay labor, but the heater keeps breaking down and we keep having to pay for defective parts over and over. The worst customer service ever! I have been out of hot water about 15 times over the last 3 years, including one time for 10 days because they won't overnight parts. They sent three separate parts via snail mail. Do not buy this product! They will not stand behind it when there are defects!
Date created: 2014-12-24
Name: Karen Boyd
Location: Bloomington, IL
I would expect that a water heater delivered and installed which then does not work would be replaced immediately. That's not the case. I had a water heater installed - not the one I wanted, but the one the plumber apparently makes the best profit for selling! The pilot light kept going out. It needed to be relit at least 7 times in 24 hours. The signal light only revealed itself properly upon the burner shutting down. At that point, I surmised there was a problem with the thermopile, wiring, or a weak pilot flame, if the booklet is to be believed. The expert who is coming the next day (Wednesday, Christmas Eve!), after my having waited all day Tuesday, said they think it might be a bad gas valve. Had I not gone down to look at the exact time, I probably would still be without hot water through Christmas. I probably will be anyway. I will not use the plumber again, I will not use the plumber recommended by State, nor will I ever buy another State nor AO Smith water heater. I plan to go to the next level with this complaint!
Date created: 2014-12-12
Location: Pearland, TX
I have two units. The first one died within 2 years. It was replaced under warranty. The second one died at 3 years. These are POS's.
Date created: 2014-12-05
Name: Completely Dissatisfied in Indiana
Location: Kouts, IN
I bought this unit in 2011 to replace the original unit that came with the house. It worked fine for a while, but then started having problems with the pilot going out. I called the plumbing company to come out. It's the same story as other reviews I've read in this thread - the parts are under warranty but labor is not covered. We have had intermittent problems with this unit ever since. They have replaced the control module twice, checked gas flow, checked the flue stack for obstructions, but otherwise cannot definitively diagnose the problem. All labor was on me and so were parts after the manufacturer's warranty ran out. The pilot is currently acting up and is out as I write this review. I should have researched this more but I trusted the plumber's judgment. Never again.
Date created: 2014-12-01
Name: M. Bobbitt
Location: Springfield, MO
I am writing this review in order to let all other consumers know about this brand. This is a total piece of garbage. You cannot clean it properly, as the clean out is on the bottom and it will burn up your controls in a heart beat. I am only renting a house that has one, but it has been nothing but problems and my landlord is slow to fix anything. I have had to light it a billion times. It is garbage and I will never have one in any house I own. I will check the hot water heater before I rent and not rent a house with this type of water heater in it. Do not buy this brand.
Date created: 2014-11-25
Name: s. stahlnecker
Location: Kiefer, OK
"I hate State Select water heaters"
I had a brand new State Select electric water heater, and by the second year it started causing me problems. Last year, I put a new heating element in. It cost me the price of a new one for what the rip-off technician charged. Needless to say, the water heater stopped working again, and this time I decided to go with a different brand. It's the best decision I ever made. This one I bought is a Bradford White. Hopefully it will hold true to its quality reviews. I'm sick and tired of getting ripped off and raped in my pocket book.
Date created: 2014-11-16
Name: C. Handy
Location: Cary, NC
"Great company, bad install"
The unit failed. The warranty was void. But it was not the company's fault. The install was performed by PSNC (Progress Energy Gas Company) in North Carolina. My elderly and dying dad needed a replacement for the low boy gas unit that has been under his home. PSNC pushed Dad to buy a high 40 gallon 'indoor use only' tank. PSNC did not tell Dad about the 'indoor use only'. Instead, PSNC put an AquaHut around the unit, bolted the unit inside the AquaHut and left. The unit never heated the house and Dad never had a hot shower again. PSNC told Dad that the water temperature was fine. But it wasn't. Unlike the low boy, this thing was nowhere near the furnace. It was outside in the elements! Dad died, and a few years later the unit finally died. PSNC came out, unabated the AquaHut, and there was evidence that a family of squirrels had eaten acorns and pulled the one inch of installation down from the AquaHut. I called State, and I expected to read them the riot act about allowing their 'indoor use only' products to be used outdoors. I was surprised how generous the State professionals were in providing me information about their units and how water heaters are used. They explained my options. They never pushed their products. They seemed to genuinely care about me. In contrast, PSNC installers are secretive and dismissive, and argued that a cheap, flimsy and bolted shut AquaHut constituted adequate shelter to convert an indoor-use-only unit to an outdoor unit. For pity sakes, the thing had a family of squirrels inside & actually prevented my parents from examining the gas hot water unit. My point - the unit is only as good as the installers. And at least in my family's case, the highly respected PSNC installers were horrible and they ruined what might have been a great unit. I trust State and I am looking now for a good company that can install a State unit in my area.
Date created: 2014-11-06
Name: Benson Yeaney
Location: [email protected]
"Poor to bad"
My water heater leaked on Friday morning. I called a plumber and they made it out here the same day. The problem is it's a $1300.00 piece of shit. The heater is not properly installed. I could have done a better job and I am not a plumber. I priced the same gallon heater at Home Depot and Lowe's for only $400. To make matters worse, their website cannot register online, or even be contacted online. I would not recommend this brand.
Date created: 2014-07-28
Name: E Harrison
Location: Panama c
The worst water heater I have ever owned. Terrible! Installed in 2009 and just had it replaced today after it costing me a fortune in service calls. The burner assembly has been replaced, etc., and the pilot light kept going out. Must have spent $500 for service calls to re-light it. Even the technicans couldn't understand why the failures. I bought it because the other heater I had was by A.O. Smith and it was a good one. But not this state "Select," that they make. Some suggest that the quality has declined because they are made in Mexico now. Who knows but I suggest you stay away from this product unless you want to spend big bucks and lots of aggravation.
Date created: 2014-07-28
Name: P. Lyons
Location: Manchester, NH
"Brown water comes out of the hot water taps."
I had my hot water heater replaced in late December, 2013, and I had constant problems with it. I kept getting brown water from it whenever I was gone for a couple of days and returned and put the hot water on. The cold water is clear and fine. When I contacted the plumber, he thought perhaps the tank was cracked, and would replace it. Well, State Water Heaters thought otherwise. They had him do many things to try and solve the problem...bleach in the tank, replacing the anode rod, turning the water up as high as possible, more bleach... Nothing worked. Finally, the company gave the plumber permission to install another new water heater. On July 7th, 2014, this was done. This was put in with no additional charge to me. But, the problem persists. The brown water continues. I have made numerous calls to the company, being disconnected after speaking with the secretary a few times, finally speaking with a tech guy, then on to talking with a customer service representative, then a supervisor. I even called their corporate headquarters, but to no avail. I am told the same story...it's my water. The company says the problem can be fixed by having an expansion tank and mixing valve installed, and leaving the water at 160 degrees at all times. All this would be done at my expense, around $300.00 for these parts. I am appalled that the plumber and company do not stand by their product. The only thing the company did was send me a 32 page packet telling me what causes the brown water and what I can do to fix it. I have lived in this house for 30 years, and have never had this problem with the water. My neighbors do not have this problem. I have only gotten the brown water since replacing my former tank with this State Water Heater.
Date created: 2014-05-25
Name: G. Handel
Location: Eastham, Ma.
"FAILED AFTER THREE HOURS !!!"
I installed a State "Select" 40 gallon propane water heater in my summer cottage. It lasted for three whole hours ..... until the gas control valve failed. I returned the complete water heater to the plumbing supply company where I purchased it. I replaced it with an electric water heater... not the State brand! The plumbing supply company did would not give me my money back, but they did give me a new State "Select" propane water heater. Anyone want to buy a brand new (in the box) 40 gal. Propane State water heater?
Date created: 2014-02-13
Location: Boston, MA
"State Select Water Heater"
Horrible-pilot light goes out constantly. Installed in 2011. Started going out in 2012 and has not stopped since. Goes out at least once or twice a month. Sometimes 3 days in a row. No rhyme or reason. Off/on, off/on, off/on. Will need to replace. Ughhh! If you want to be tortured, buy a state select water heater.
Date created: 2013-12-31
Location: Sacramento, CA
"Very finicky water heater"
I can't recommend the State Select gs6 50 yoct g water heater. It is a pain in the neck. It's a struggle getting technical data on this heater. It doesn't help that they have a 100 series and 200 series with the same model numbers and nowhere printed on it exactly what it is. State replaced the pilot assembly at least a couple of times when it was new in 2005. Then it started acting up a couple of years later when they fixed it again. It ran ok for five years when I turned it up for a new dishwasher. Silly me, I thought it could run at a higher temperature. It's been clicking off ever since. I have been trying to figure out why it keeps going out. There are some problems with the installation like how are you supposed to clean the flame arrester screen with it not accessible enough in the closet. Dumb expensive plumbers. Do it myself next time. At this point I think the thermal cutoff is tripping because I'm trying to run it in the upper 130s. I replaced the piezo igniter because it had a frayed wire and it was cheap. Now I'm going to raise and improve the flue so it has more than 6" vertical rise before the first 45. If it keeps acting up I may have to dump it and get a new one. This has been the most troublesome lemon of a water heater I have owned.
Date created: 2013-12-19
Name: Ann Jones
"Don't Waste Your Money"
Had New State Select Gas Water Heater installed on Dec. 16, 2013. Pilot light already is out Dec. 19, 2013 due to water condensation dripping into it? Plumber said "Gee,Haven't had this happen before but it will probably do it again". He re lit it at least for now. I read reviews about pilot not staying lit before he got here along with a great many other horror stories about this brand. He agreed to swap it out for a Bradford White in the morning. I am not wasting $875 on a piece of junk that has problems with only 2 1/2 days of use. By the way the manual that comes with the heater does not have the State name anywhere in it or a customer service number. Guess they aren't all that proud of their products.
Date created: 2013-12-09
Name: L Simpson
Location: Carencro, LA
"Don't buy State Select!"
Bought a State Select 50 gallon hot water heater about 2 years ago. First one started leaking within a week. Exchanged it no problem. About a month ago, it started turning off and we would have to hit the reset button to restart. Today it quit heating water altogether. I realize that it is still under warranty, however I would rather replace it with another brand than to deal with it any longer. What a piece of junk. Don't buy State Select!
Date created: 2013-09-27
Name: T. Thorn
Location: La Porte, Texas
"Buy Something Else"
My original State water heater unit was reliable for about 11 years. I replaced it with an identical model and it has been horrible. After being in service for about 3 years, it would not stay lit. After trying everything that State asked me to try, I had to call in the calvary. The service tech removed the burner assembly and it was covered in flaky rust. The combustion chamber was also filled with the same type of corrosion. He cleaned it out and replaced the igniter unit. The unit worked fine for about 15 months and again, the pilot wouldn't stay lit. This time, I took the burner assembly out and the burner plate was again covered in rust. I cleaned out the combustion chamber and plate and reinstalled the burner assembly. It works again... for now. Called State and even sent photos of the interior and exterior corrosion. The outside is rotting away. They claimed that this was due to normal condensation and not warrantable. I pointed out that the previous unit was the same model and it never had this problem. The CSR said that the new unit was "more efficient" and that's why it had more deterioration. Hmmm. He even had the gall to ask me if there was anything ELSE he could help me with. I said, "You were no help in the first place so... no." The message I came away with here is that I must buy a different model next time. I wish I had seen this site before I bought this State unit. I understand why the rating is so low. Stay away from this brand.
Date created: 2013-07-13
Location: Round Rock Texas
Total crap. This neighborhood is less than 2 years old and hot water tanks by State Select are failing one after another.
Date created: 2013-02-28
Name: J B
Location: Newton, NC
"Don't throw your money away on a State WH!"
The obituary reads: a brand new State Select 40 gallon installed on 8/20/10 passed away on 2/27/13. It survived by two very angry people taking cold showers until it can be replaced.
Date created: 2013-01-20
Location: fresno ca
"State Select is horrible"
State Select water heaters are horrible. Ours continues to have the pilot light shut off during cold days so you get a double whammy in the morning: cold floors and cold water!
Date created: 2012-12-17
Name: Len b
Location: santa rosa ca
State Select The Experts choice. It sure is if you want to make money by replacing it every few years. The pilot light in mine won't stay on.
Date created: 2012-11-30
Name: G. Wade
Location: Ashburn, Va
"State Select is Awful Stay away"
My water heater goes down after 4 years, my plumber troubleshoots the problem but won't offer any help because they claim the vent is 1' longer than recommended. They would not even sell me the part. Funny thing is that it was their recommended contractor that did the install who also would not stand behind his work. Seems like these guys are made for another. Anyhow, save yourself the headache and expense and try something else.
Date created: 2012-05-17
Location: Atlanta, GA
"Water Heater that does the job"
I have owned a State Select water heater for 2 years and its great. I bought it when came with the house that I purchased. I have always found it to be very reliable for heating enough water to provide hot showers for the whole house. Never had any issues with it. It's easy to light. The temp control is straight forward. It's a dial with the temps laid out on it. The only downsides I can think of are that it is kind of noisy when refilling and its loud when heating. Since the heater is in a closet near the master bed room we hear it, but I would assume that most water heaters make similar noise, this is mostly bad placement on the builders part. Over all it's a nice unit with comparable features to other water heaters on the market and I will replace it with the latest model when it comes time.
Date created: 2011-12-18
Location: St. Paul, Minnesota
I have owned this same water heater for the seven years that I've resided in my home. I've never experienced any problems or complication. Never had to have it fixed, or done any altering to it's current condition. It heats all the water in my home quickly and efficiently for the majority of the time. There are days that it takes a little longer to get warm, but living in Minnesota, that's expected. I would most likely buy again from this same brand because of the lack f problems I've experienced. I know that state select is a brand I can trust, and that's rare to find in any commercial product. Once again, very satisfied with the heater and company, and if anyone were to ask me for a recommendation of a heater, I would tell them State select. (In addition, to my knowledge the previous owners didn't have any difficulties with this same heater)
Date created: 2011-11-22
Location: Denton, TX
"State Residental Gas Hot Water Heaters are a great value"
We've had this hot water heater only about two months, but it is a vast improvement over our previous one; despite its being from a line that does not tout its energy efficiency, it is quite efficient with the natural gas and we are seeing that add up in our bill from Atmos every month. Very quiet, practically no noise, and water heats up quickly. The capacity is plenty for our house (a family of four) and we've never, ever run out of water. I would certainly recommend this hot water heater to anyone in the market for a new one; one thing that manufacturers don't tell you is that despite the durability statements on the sides of the units, pretty much all hot water heaters are of the same quality from the same company; they all have roughly comparable working lives, and you're paying more unnecessarily for the same quality of product.
Other Select Reviews
There are several threads on doityourself.com regarding users having a problem with the pilot light going out on the State Select. Several problems with the Select on applianceblog.com range from the reset button tripping to a couple of threads from users having trouble with the blower.
The State Select water heater comes with a 6-year tank and parts warranty, or a 10-year warranty on the tank and a 6-year warranty on parts, depending on the model purchased
Question And Answer
Where can I find information on Error Codes for my State water heater?
You can find troubleshooting information for your State water heater, including LED status code meanings and solutions, beginning on page 27 of your State Water Heater Instruction Manual.
How do I adjust the water temperature on a State Select water heater?
On 2016-07-12 Gary wrote:
On a gas State Select, the temperature dial is below the gas control knob. It can be adjusted from Low (about 80 degrees) to Very Hot (about 160 degrees). Standard setting is 120 degrees, and from there it goes up in ten degree intervals marked with A, B, C, and Very Hot.
The adjustment dial will be under the front panel on an electric model. Before removing the panel, be sure to turn off the electricity to the water heater.